Blade-Empire > Support > Satisfaction Guarantee

30-day Satisfaction Guarantee: Our business understands that Customers are the number one asset to any building business venture. The customer comes first. We understand that if we don't have happy customers, then we won't stay in business very long! If for any reason whatsoever you are not satisfied with a product that you receive from us, just return it back to us for a refund, no questions asked.

Refunds and credits are issued under the following conditions:
1. We do require that you return the item to us in the brand new, resalable condition you received it in, and with the same packaging it was shipped in. Please, this is not WalMart... we can not accept returns in used condition. Refunds will be made only after the item has been inspected and verified to be in 100% resalable condition. It is assumed that when you open a package you received from us, and you realize you are not satisfied, than simply put it back in the box and mail it back. Returns are very rare anyhow. We only sell good quality products and deal in name brand manufacturers with excellent building materials and standards.
2. The customer must return the original receipt that accompanied the order.
3. All returns are subject to a 10% restocking fee. This is simply to cover the costs involved with processing returned items.
4. Please note - return shipping and insurance is the responsibility of the buyer.

Though we will credit your return immediately, please allow 5-7 business days for your credit to be posted to your banking system.

Lowest Price Guarantee: We also guarantee the lowest prices on the Internet. Click Here for more information.